Available courses for:

Call or Contact Centre Information Clerks

Diploma of Customer Engagement

Course description:

This qualification would apply to individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers.

Course pre-requisites

There are no additional pre-requisites for this Course


R
Subsidies Available
Q
Not Available Online

Certificate III in Customer Engagement

Course description:

This qualification reflects the role of individuals working in a range of complex customer service roles.

Course pre-requisites

There are no additional pre-requisites for this Course


R
Subsidies Available
Q
Not Available Online